Referral Agreement

1. Program Overview

The Pliho Referral Program allows eligible Pliho users ("Referrers") to invite new users ("Referred Users") to join the platform using a unique referral code or shareable link. When the conditions below are met, both the Referrer and the Referred User may receive a referral benefit as described in this Agreement.

2. Referrer Eligibility

To be eligible to earn referral benefits, you must:

(a) Have an active Pliho account in good standing whose identity verification is complete. (b) Not have had your account suspended or under investigation for fraud, abuse, or policy violations at the time the referred user completes the qualifying trip. (c) Share your unique referral code through legitimate personal channels (direct message, email, personal social media). Mass distribution through spam, automated systems, coupon websites, or paid advertising is prohibited and will void referral rewards.

3. Referred User Eligibility

A Referred User is eligible for referral benefits if they:

(a) Are a genuinely new user who has not previously created a Pliho account under any email address, phone number, or identity. (b) Create their account using the Referrer's unique referral link or code. (c) Complete identity verification and account setup. (d) Have not yet completed a ride on Pliho when the code is redeemed. A code cannot be applied to an account that has already ridden.

The Referrer's own benefit is granted when the Referred User completes their first ride, meaning a booked ride that is not cancelled before completion.

4. Referral Benefits

Referred User benefit: the Referred User receives one referral reward, applied to their first ride. The reward is granted when the referral code is redeemed, so it applies to the very first ride, unless that ride already carries a student or new-rider discount, in which case it applies to the next ride (Section 5(d)).

Referrer benefit: when a Referred User completes their first ride as an identity-verified rider, the Referrer receives one referral reward. There is no limit on how many friends a Referrer may invite, and every qualifying friend earns one reward. A sign-up on its own earns nothing: the reward is granted only once that friend's first ride is completed.

Amount of each reward: a reward reduces the Pliho platform fee on the booking it is applied to, by the smallest of three amounts:

(a) the whole platform fee charged on that booking; (b) 25% of the seat cost-share; and (c) $5.99.

Depending on the price of the seat, this may be the whole of the fee or only part of it. The exact amount is shown on the booking as its own line before you confirm and pay.

What a reward never covers: the seat cost-share, tolls, or any amount payable to the driver. The driver is paid in full on a discounted ride exactly as on any other ride. Where Pliho charges no platform fee, as in Bangladesh at launch, a reward has nothing to reduce and is not consumed.

Benefit values are subject to change, and a change is published in the app before it takes effect. The amount of a reward is determined by the terms in force when the reward is applied to a booking, not by those in force when it was earned. A Referred User who redeemed a code before October 6, 2026 keeps the number of rewards granted at that time.

5. Reward Terms & Restrictions

Referral rewards are:

(a) Non-transferable and may only be used by the account to which they are granted. (b) Not redeemable for cash, not refundable, and applicable only to the Pliho platform fee. (c) Usable only by an account that has completed identity verification. A reward granted to an unverified account is held, not forfeited, and becomes usable once verification is complete. (d) Applied automatically at checkout, one per booking. There is nothing to claim and no code to enter at payment. A booking takes one discount only: a referral reward is not combined with a student or new-rider discount. If a booking already carries one of those, the referral reward is not used and stays in your account for your next ride. (e) Not consumed where they would reduce nothing. If the platform fee on a booking is zero, the reward is left untouched and remains available.

A reward reserved against a booking whose payment does not complete is returned to your account automatically. Rewards cannot be applied retroactively to a booking that has already been paid for. Pliho does not currently expire unused rewards; if an expiry period is introduced, it will be published in the app before it takes effect.

6. Fraud & Abuse

Pliho operates one account per person. An account is identified by the name and date of birth on file and by the government-issued document presented at identity verification. Pliho will refuse a registration that matches an existing account, and will refuse to verify a document that has already been verified on another account. Network information, including IP address and internet service provider, is recorded and may be used to review suspected abuse; it is not by itself grounds for refusal.

Pliho monitors referral activity for signs of fraud, self-referral, fake accounts, and coordinated abuse. The following will result in immediate forfeiture of all pending and existing rewards and may result in account suspension:

(a) Creating multiple accounts to generate rewards for yourself. (b) Referring users who are not genuinely new to the platform. (c) Using automated tools, bots, or bulk-messaging services to distribute referral codes. (d) Any misrepresentation of the platform, the referral program terms, or referral benefits to prospective users.

Pliho's determination of fraudulent referral activity is final.

7. Program Modifications & Termination

Pliho reserves the right to modify, suspend, or terminate the Referral Program at any time without prior notice. Changes will be posted in the app and will take effect upon posting. Pliho will honor referral rewards already granted at the time of program termination for up to 90 days following the termination date, subject to the terms in Section 5.

8. Tax Responsibility

A referral reward has a monetary value and may constitute taxable income depending on your jurisdiction and the aggregate value received. You are solely responsible for determining and satisfying any tax obligations arising from referral rewards. Pliho does not provide tax advice. If required by law, Pliho may report referral benefit amounts to applicable tax authorities.

9. Governing Terms

This Referral Agreement is incorporated into and governed by the Pliho Terms and Conditions. In the event of any conflict between this Agreement and the Terms and Conditions, the Terms and Conditions shall control. Disputes arising from the Referral Program are subject to the arbitration clause in the Terms and Conditions.

Contact

Questions about the Referral Program:

Email: support@pliho.comCopied In-app: Help → Contact Support